Shipping & Returns

Returns

We are happy to accept returns of any unopened products for a complete refund within 7 working days of delivery. They must be returned in their sealed bag. We cannot refund for products which are returned opened or tampered with due to the nature of the product (garment to reduce droplets) 

Return your item to our shipping provider:

Neon Street Ltd,

Returns team

Unit 2, Plot 8

Lion Barn Industrial Estate

Maitland Road

Needham Market

Suffolk

IP6 8NZ


You will be responsible for the cost of returning the items to us unless you have received the item in error or if the item has been damaged. Please ensure that you keep a proof of postage.

Your refund will be initiated on the receipt of your returned items and inspection for any damage or tampering of the packet.

Items that are damaged or have been received in error please email info@neonstreet.co.uk with the problem and if you would like a refund or a replacement.

Other Queries

If you have any other queries regarding the returns policy please email info@neonstreet.co.uk

Statutory Rights

Customers in the E.U. have the right to withdraw from the purchase of an item within seven working days of the day after the date of the item is delivered.

If you want to cancel your purchase within the seven-day cooling off period please email info@neonstreet.co.uk 

You will be responsible for the cost of returning the items to us unless you have received them in error or if the item has been damaged

Shipping

All orders are shipping from the UK and we aim to ship the same day Monday to Friday if the order is placed before 3.30pm.

We use Royal Mail as our selected courier for all orders placed through the store.  UK orders usually arrive within 5 working days but can take up to 14 days from order confirmation.  

Online delivery confirmation shows you when your item has been delivered or attempted to be delivered. This isn't a tracked service. Information will only be available online at the point Royal Mail try to - or successfully - deliver your item.

International orders usually arrive within 10 working days but can take up to 20 working days from order confirmation. This isn't a tracked service.